5n5n5 Privacy Policy

1 Who This Policy Applies To

This Privacy Policy applies to all individuals who access, browse, register on, or use the 5n5n5 platform at 5n5n5.org — whether through a desktop browser, mobile browser, or the 5n5n5 mobile app for Android or iOS.

5n5n5 is an online gaming platform intended for players in the Philippines. All personal data collected through this platform is handled in accordance with this policy. If you do not agree with how 5n5n5 handles your personal data as described here, please do not create an account or use the platform.

2 What Information We Collect

5n5n5 collects personal information that is necessary to provide the gaming platform, process financial transactions, and meet identity verification requirements. The categories of information we collect include:

We collect only what is reasonably necessary. We do not collect payment card numbers, and cryptocurrency is not a supported payment method on 5n5n5.

3 How We Use Your Information

The information collected by 5n5n5 is used for the following purposes:

• Account management: Creating and maintaining your player account, verifying your identity, and keeping your account secure.
• Transaction processing: Processing deposits and withdrawals in Philippine Peso through your nominated bank or e-wallet account.
• KYC compliance: Verifying your identity before processing your first withdrawal, as required under anti-fraud and anti-money laundering protocols.
• Platform security: Detecting and preventing unauthorised access, fraud, or suspicious account activity using OTP verification and session monitoring.
• Customer support: Responding to queries, resolving disputes, and improving the support experience.
• Promotions and communications: Informing you about relevant offers, platform updates, and responsible gaming reminders — where you have agreed to receive these.
• Responsible gaming: Monitoring account activity to support the self-management tools available in your player profile and to detect signs of problem gaming.
• Platform improvement: Analysing anonymised usage patterns to improve platform performance, game selection, and user experience.

4 Sharing Your Information

5n5n5 may share your personal data with the following categories of third parties, strictly for the purposes described:

• Payment processors and banking partners: To facilitate your PHP deposits and withdrawals via bank transfer or local e-wallet channels.
• Identity verification providers: To assist with KYC document checks and identity authentication.
• Technology and infrastructure providers: Third-party services that host or support parts of the 5n5n5 platform, bound by data processing agreements.
• Fraud prevention and security services: To detect and prevent fraudulent or suspicious activity on the platform.
• Legal and regulatory authorities: Where required by applicable Philippine law or in response to lawful requests from government bodies.

All third parties that handle your data on our behalf are required to protect it appropriately and use it only for the specific purpose for which it was shared.

5 Data Security

5n5n5 uses a range of security measures to protect your personal information:

• SSL encryption: All data transmitted between your device and 5n5n5 servers is encrypted using SSL. This applies to the website, mobile browser, and the 5n5n5 app.
• OTP verification: Sensitive account actions — including withdrawal requests, password changes, and logins from new devices — require one-time password (OTP) verification sent to your registered Philippine mobile number.
• Access controls: Only authorised personnel with a legitimate need to access player data can do so, and access is logged and monitored.
• Session timeouts: Inactive sessions are automatically ended to reduce the risk of unauthorised access on shared or unattended devices.

While 5n5n5 takes reasonable and appropriate measures to protect your data, no system is completely immune to security risks. You also have a role to play — keep your login credentials secure and do not share your password with anyone.

6 Cookies and Tracking

5n5n5 uses cookies and similar technologies to operate the platform and improve your experience. Cookies are small data files stored on your device when you visit the site.

We use cookies for the following purposes:

• Session cookies: To keep you logged in during your visit and maintain your session state.
• Functional cookies: To remember your preferences and settings within the platform.
• Analytics cookies: To understand how players use the platform so we can improve it. Data collected this way is anonymised where possible.
• Security cookies: To detect suspicious activity, support fraud prevention, and enforce session timeouts.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality — in particular, session cookies are required for the platform to function correctly.

7 Data Retention

5n5n5 retains your personal data for as long as your account is active and for a period after account closure as required for legal, fraud prevention, and compliance purposes.

The specific retention periods vary depending on the type of data:

• Account and identity data is generally retained for a minimum period after account closure to comply with applicable record-keeping obligations.
• Transaction records (deposits, withdrawals, bet history) are retained for the period required under applicable financial record-keeping requirements.
• Communications with support are retained for a reasonable period to support dispute resolution.

When data is no longer required, it is deleted or anonymised in a secure manner.

8 Your Rights Over Your Data

As a player on 5n5n5, you have rights over your personal information. These include:

• Right to access: You can request a summary of the personal data 5n5n5 holds about you.
• Right to correction: If your information is inaccurate, you can request that it be corrected. You can update basic account details directly in your player profile.
• Right to deletion: You can request deletion of your personal data. Note that some data may need to be retained for legal, compliance, or fraud prevention reasons even after a deletion request.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you can withdraw that consent at any time.
• Right to object: You can object to certain types of data processing, including direct marketing.

To exercise any of these rights, contact the 5n5n5 support team through your account. We will respond within a reasonable timeframe and in accordance with applicable law.

9 Children and Minors

The 5n5n5 platform is strictly for players aged 21 and above. We do not knowingly collect or process personal data from anyone under the age of 21. If we become aware that a minor has registered on the platform, the account will be closed immediately and any data collected will be deleted.

If you believe a minor has registered on 5n5n5, please contact our support team as soon as possible.

10 Changes to This Policy

5n5n5 may update this Privacy Policy from time to time. When changes are made, the revised policy will be posted on this page with an updated effective date. We may also notify you of significant changes through your account or registered email address.

Your continued use of the 5n5n5 platform after changes are posted constitutes your acceptance of the updated Privacy Policy. If you do not agree with the updated terms, you should stop using the platform and contact support to close your account.

For questions about this Privacy Policy or how your data is handled, please contact the 5n5n5 support team through your account. Related policies are available at Terms & Conditions and Responsible Gaming.